Terms & Conditions

General Information:

  1. “The Customer” or “You” is defined as an individual, albeit an Indonesian citizen or foreigner, or a corporation that has the ability to use a computer, network or any other electronic device to access the Toko Moda website in accordance with their needs.
  2. “The site”, “The Website”, or “We” is defined as the TokoModa.com website, and the company as a whole.
  3. By accessing or using this website, you agree to Toko Moda’s Terms and Conditions.
  4. Toko Moda has the right to make changes to its Terms and Conditions when necessary. The changes will come into effect as soon as the terms are updated on the website. Customers are required to read and keep up with the Terms and Conditions. If the customer is visiting or using the website, it is considered that the customer has read, understood and accepted its Terms and Conditions.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Toko Moda does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use Toko Moda only with involvement of a parent or guardian. Toko Moda reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Eligibility

You must be at least 18 years old to use this website. If you are under the age, your parent or legal guardian must agree to these Terms and Conditions on your behalf and you may only access and use the website with permission from your parent or legal guardian.

Customer Restrictions

While visiting and using this website, including its services and features, each customer is not allowed to:
  1. Violate or go against the law
  2. Provide information or content that is wrong, inaccurate, misleading, defamatory, immoral, discriminatory, racist and/or contains pornography.
  3. Take actions that can disrupt the store, system, information and/or software (such as export information from the site and using it for a purpose that is not related to this website);
  4. Spread spam, things that are immoral, or a large electronic message,
  5. Spread viruses or anything similar, that can cause harm and damage to this website, its affiliates and its users.
  6. Inputting or moving features within the site without the knowledge or consent of Toko Moda.
  7. Keep, imitate, alter, change or distribute content and features of this website including customer service methods, content, copyrights and intellectual property that is found in this site; and
  8. Taking, collecting or gathering information from other users or customers, including email addresses and contact information, without their knowledge.

Prices and Payments

  1. Payments for orders will be done with a credit card or through a transfer only to the following account:
Name of Bank              : Bank Central Asia
Account Name             : PT. TOKO MODA TEKNOLOGI
Account Number          : 4772999929
  1. All payments must be done in Indonesian Rupiah (IDR)
  2. Toko Moda has the right to alter the prices of products sold when necessary.
  3. If there is an error in the pricing of a product on the website, Toko Moda has the right to decline the order that was placed with the wrong price. Toko Moda will then inform the customer of the correct price and will rectify the price on the website.

Order Processing

  1. Products that has been ordered by the customer will be shipped after Toko Moda receives and verifies that payments from the customer are in accordance with amount that has been purchased by the customer.   
  2. Toko Moda has the right not to process the order or to keep the order pending if we are unable to validate and confirm the customer’s payment, i.e. if we have not received the payment, if the amount paid is not according to the amount on the order, or if the items that have been ordered are out of stock.
  3. All issues with shipping is the responsibility of the shipping or courier company that Toko Moda partners with. The customer agrees to take full responsibility of the claims and expenses during the shipping process.
  4. All items that have been purchased are not returnable in the sole interest of the customer. Toko Moda assures that all products go through quality control evaluations and will be packaged well for shipping.  
  5. If Toko Moda makes an error and sends the wrong item, we will send the customer the correct order after the customer has returned the incorrect fabric. Toko Moda will not charge the customer when sending out the new, correct product.
  6. Because items have been purchased in bulk and are made in factories, we do not create these items ourselves. There are often stains on the fabric. Stains on edges of fabrics are considered ‘wear and tear’ due to delivery and storage. We are not responsible and will not accept returns for minor stains.

Discontinued Product

We reserve the right to change and discontinue products at any time without notice to the customer, and this may affect information saved in any sales through an online cart. We may substitute products that have the same functionality and performance of the original product, but changes between what is shipped and what is described on the website are possible in the case that the product descriptions have not been updated when the product has already been sent to the Customer.

Color

We always try to give the most accurate information, descriptions and photos for each product. However, we are not responsible for the color differences of the product and of the photos due to various screen configurations and the color settings in each device. Toko Moda recommends ordering a swatch before completing your order.

Use of Tools Sold on our Website

We emphasize that proper and safe use of a crafting tool or product requires following the written instructions of the product manufacturer. Some craft products are not safe for use (or, in some instances, unsupervised use) by children. In addition, extreme care and caution should be taken when using any crafting tool that requires heat in its operation, such as an embossing heat tool or a glue gun. For more specific warnings and other valuable information about the proper use of crafting tools, please see the manufacturer's written instructions accompanying the crafting tool or product.

Shipping

  1. The customer is required to give shipping information (name, complete address, mobile number, product amount and name) that is correct and complete while purchasing items. Please note that Toko Moda is not responsible if the items are lost or sent to the wrong address due incorrect or incomplete shipping information from the customer.
  2. Shipping Prices  

Weight

Standard Shipping

5-7 days

Express Shipping

1-3 days

< 1 Kg

Rp. [*]

Rp. [*]

1 Kg – 10 Kg

Rp. [*]

Rp. [*]

> 10 Kg

Rp. [*]

Rp. [*]

  1. All forms of complaints related to shipping are the responsibility of the shipping/courier company. Toko Moda is not responsible and will not provide a replacement or return funds in the event that the items are lost during shipping. The customer hereby agrees not to hold Toko Moda responsible for any demands, damage or loss that the customer suffers in the shipping process by the shipping/courier company.  
  2. We provide international shipping in express and general shipping methods.

Returns

Returns of products that have already been received by the customer can only be returned based on the following reasons:
  • Items are defected, faulty or damaged and are therefore unusable (including damages during production but not including damages caused by customer); At times, fabrics tend to get dusty and dirty due to  production and storage. Toko Moda cannot exchange or refund items that are only slightly dirty and are still useable. This is counted as wear and tear.
  • Items are not as the customer imagined (inaccuracy in product, including colour, type and size). Toko Moda only accepts returns in inaccuracy if the fabric purchased is more than five (5) meters of the same type, and is returned less than seven (7) days after date of purchase.
  • Wrong orders or products were delivered.
In the event of a return, Toko Moda will exchange the product according to the customer’s order. In the event that the item the customer requests no longer available, Toko Moda will return the amount paid by the customer.  
Swatches and items purchased on sale is not eligible for a return
Once you have placed your order after ordering a swatch, thus confirming that the fabric is correct, no returns are accepted unless there is a rip or tear, leaving the fabric unuseable.
Please handle all items with care. All items must be returned back to us in the same condition as they were received. Please note that fabrics which are cut, washed, altered or returned in an unsellable condition are not eligible for refund or exchange. Unsellable condition is described as but is not emitted to, fabrics that are dirty, wrinkled, contaminated, with animal or human hair, include the smell of smoke or other pungent odor. If a returned items arrives in unsellable condition without an authorized exception the refund will not be processed and we will notify you by email.

Intellectual Property

  1. Toko Moda is the sole owner and legal holder of this website and all of its content.
  2. All of the products within the Toko Moda online store, including its software and HTML, is not for the customer to take and use for any purpose. Each customer agrees not to copy, use or download any information, descriptions, writings, illustrations, photographs, logos, videos, directory, documents, database that is on Toko Moda’s website for any purpose.
  3. The Toko Moda website, brand, name, logo and even any icon related is a registered trademark that is protected by law regarding copyright, trademark and other intellectual property laws. The Customer can not use, change or copy the brand above for any purpose.

Notice and Procedure for Making Claims of Copyright Infringement

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Toko Moda's copyright agent the written information specified below. Please note that this procedure is exclusively for notifying Toko Moda that your copyrighted material has been infringed.
  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • A description of the copyrighted work that you claim has been infringed upon;
  • A description of where the material that you claim is infringing is located on the site, including the SKU number, if applicable;
  • Your address, telephone number, and e-mail address;
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Applicable Laws and Dispute Resolution

  1. These Terms and Conditions are held and are in subject to the laws and regulations of the Republic of Indonesia.
  2. In the event of a dispute, before approaching other alternatives, the Customer is required to first contact Toko Moda directly in order to be able to hold negotiations or deliberations to reach a solution for both parties.
  3. Before contacting Toko Moda directly to negotiate the resolution of an issue or problem, the Customer agrees not to announce or post on online and/or print medias about to this issue or regarding Toko Moda (including its employees, director, agents and staff).
  4. If within 1 (one) month after deliberations and negotiations the parties do not reach a resolutions, therefore both parties will resolve the dispute through an arbitration in Indonesia in accordance with the Indonesian National Arbitration Agency regulations.
  5. While the dispute is in the process of a settlement, the Customer is required to continue with and complete their other obligations to Toko Moda, such as fulfilling order payments, etc.

Privacy Policy

  1. Toko Moda is subject to project the Customer’s personal information in accordance to the regulations stated by the Minister of Communications and Information Technology number 20 from the year 2016 in regards to the protection of private information in electronic systems that manages and projects the use of data and important information of the Customer.
  2. Toko Moda protects all the information given by the Customer while accessing and using all of its features and services.
  3. Toko Moda protects all personal rights that arises from the information shared with the site by the Customer, including photographs, usernames, etc.
  4. Toko Moda has the right to use the data and information of the Customer in order to improve the quality and service of Toko Moda.
  5. Toko Moda can only share and/or give Customer’s data and information if it is required and/or requested by an authorized institution based on applicable laws, official orders from the court, and/or official orders from relevant agencies or authorities

Comments

Some portions of our website enable users to post reviews of, and make submissions and comments regarding various products, projects and information contained on our website. If you submit material to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully licensable right to use, publish and display your submissions throughout the world in any media. We will not pay you or any person for any information that you provide to our website. You also grant Toko Moda and our licensees the right to use the name that you submit with your submission in connection with that submission. You are solely responsible for the content of your submissions. We assume no liability for any content submitted by you. You agree that you have no expectation of privacy with regard to any content that you submit. You agree that everything you upload is of clean content and is not discriminatory to any person or organization, not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Toko Moda has the right to delete or remove content or comments uploaded by the customer that Toko Moda feels is inappropriate, immoral or unethical.

Other Websites

Our website may provide a link or advertisement to another website that is operated by a third party. We provide these links for your convenience, and we do not endorse such other website or its contents. We have no control over, and do not review, these websites or their content. Under no circumstances will Toko Moda be responsible or liable, whether directly or indirectly, for any loss caused or allegedly caused by these other websites, including, without limitation, their content, the goods and services offered by them, or your reliance on them. We have not investigated, monitored or checked these other websites for accuracy, completeness, or conformance with applicable laws and regulations. If you leave this website and access these other websites, you do so at your own risk, and the rules and policies of the other websites will apply to you while you are on their websites.



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